Just a quick note to applaud the customer service that your receptionist Judy Riggs gave me the other day.
Following my periodontal cleaning the week before, I had provided Judy with outdated insurance information. It was a few days before I realized my mistake. When I tracked down the correct information for the two companies through which I am insured and faxed it to your office, feeling guilty, mind you, for the inefficiency I was creating and the flood of unnecessary insurance paperwork my error was bound to have created. I stopped for a moment on my way back to my desk to lament to a colleague about how I was going to have to stop griping about the inefficiency, waste, and corruption (rant, rant, rave…) in the medical billing and insurance industries, because I had just made the system worse.
Much to my surprise, by the time I got back to my desk, I had already received a detailed voicemail (and a follow-up email) from Judy explaining that she had just finished submitting the proper paperwork to my primary insurer and that if I would fax her a copy of the summary of charges and payments that my primary insurer would soon be mailing me, she would be happy to submit the paperwork for any unpaid balance to my secondary insurer.
If everyone in the industry were half as quick, concise and organized as Judy our nation’s health administration system would be the most efficient in the world.
Please let Judy know how thankful I am for the excellent customer service she provided me. In partnership with the able care of you and your technicians, Judy’s administrative competence has finally cured the last of this patient’s lingering fears of periodontal treatment and billing.